Frequently Asked Questions
Everything you need to know before your next expedition.
What is the weight capacity of your expedition-grade tents?
Our high-altitude tents are engineered to withstand snow loads of up to 50kg per square meter and wind speeds exceeding 100km/h.
How do I choose the correct size for mountaineering boots?
We recommend sizing up by a half-size to accommodate thick thermal socks and to prevent toe-bruising during steep descents.
Do you offer international shipping for heavy climbing gear?
Yes, we ship worldwide. Shipping costs and delivery times vary by region, but all technical hardware is insured during transit.
What is your return policy on safety equipment?
For your safety, load-bearing equipment such as ropes, harnesses, and carabiners can only be returned if the factory seal is unbroken.
Are your down jackets ethically sourced?
Absolutely. All Mount Everest insulation products are 100% RDS (Responsible Down Standard) certified to ensure animal welfare.
Do you provide a warranty on technical electronics like GPS units?
All electronic navigation and safety devices come with a 2-year manufacturer warranty covering technical defects and software failures.